Contact us
Contact Us
We’d love to hear from you! Whether you have questions, feedback, or need assistance, our team at Lusso Moda is here to help.
Customer Service
For inquiries regarding orders, products, or any other questions, feel free to reach out to our customer service team. We are committed to providing you with exceptional service and will respond as quickly as possible.
Get in Touch:
- Email: support@lussomoda.com
- Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT)
Social Media:
Stay connected and follow us on social media to get the latest updates on our new collections, promotions, and behind-the-scenes glimpses into our creative process.
- Instagram: @lussomoda_net
- Facebook: @lussomoda.net
- Tiktok: @lussomoda_net
Returns and Exchanges
If you need assistance with returns or exchanges, please refer to our Return Policy for more details. Our team will guide you through the process to ensure a smooth and hassle-free experience.
Message Us
Have a specific inquiry? Fill out the form below, and we will get back to you as soon as possible!
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Contact us
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!